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"A premier airport service at 

Hazrat Shahjalal International Airport"

1.0          INTRODUCTION

 GRAM Ltd is pleased to offer Hotel Priyonibash a Premier Airport Meet & Greet Services for its customers at Hazrat Shahjalal International Airport, Dhaka.

 

The key elements of our proposal are as follows: 

1. Competitive Pricing for Airport Meet & Greet Services at HS International Airport
2. The Promoter’s of GRAM Ltd have strong background in Aviation sector as well as in the Hospitality Sector of Bangladesh.
3. Shubhechha’s- Head of Airport Operation & it’s team have proven and long track record in Hotel and Airport Customer Support management
4. A mix of experienced and dedicated, young, energetic CSE (Customer Service Executive) and CSR (Customer Service Representative) to provide Meet & Greet Service at HS International Airport
5. Co-Branding Opportunity at Airport- upon arrival of guests, at the Terminal the Placard will showcase your logo side by side with Shubhechha’s Logo.
6. Platinum guest will be received with a flower bouquet upon arrival at the Terminal (On Request and pre-booking prior to 24 hours of flight arrival) - Charge Applicable.
7. Shubhechha Lounge: Pre-Departure Lounge near the check-in area at HS International Airport Terminal 1 Departure Hall.
8. Fast-track through Check-in and airport formalities
9. Web based booking for corporate customers- 24x7x365 Call Center Service
10. Continuous flight Monitoring and updates
11. Exclusive Parking space at the airport-For Platinum Customers (On Request) - Charge Applicable.

2.0          THE COMPANY

SHUBHECHHA - a product of GRAM Limited

 

2.1          About Us

The promoters of GRAM Limited have more than 75 years of cumulative experience in the field of Civil and Military Aviation sector. Our products and services are ranging from Airport infrastructure development to supply, installation & commissioning of Terminal and Ramp Equipment. We are also leading solution provider for all local airlines. For aircraft side, we offer Repair & Spares Management and complete supply chain and logistics solutions. The founders of GRAM Ltd have strong background in telecom and hospitality industry as well as proven track record of working with MNCs.

We have a dynamic team to lead Airport Meet & Greet Services. The Head of Airport Operation of Shubhechha have significant of track record in Customer Service department with leading Hotels of Bangladesh and U.K. He got ample amount of working experience as Customer Relationship & Front Desk Management at HS Int'l Airport, Dhaka.

 

2.2          Shubhechha- A New Approach

There are not many things in life that are more frustrating than being asked to queue at the back of an 30 minute long waiting line in front of an immigration desk or Check-in Counters at Dhaka's HS international Airport. Especially when arriving at, or departing from HS International Airport to other countries, the lines at HS International Airport can sometimes grow to well over an hour, since nearly all premium airlines demand similar arrival or departure times, thus unloading all their passenger towards the Check-in or immigration lines or at the curbside Queue at the same time.

Not a pleasant way to start or end a vacation or business trip! Just imagine being late for a connecting ferry or an important meeting, or just standing in line with young children for an hour. Fortunately there is now a way around this potential misery: Shubhechha- Premium Airport Concierge Services. This is the HS International Airport’s Arrival & Departure Meet & Greet Service that will make your entry as painless and quick as humanly possible.

3.0          OUR SERVICES

We offer personalized Meet & Greet services to facilitate your passage through the airport. You will be met by a Shubhechha CSE (Customer Support Executive) or CSR (Customer Support Representative) and guided throughout your journey at the airport. Take advantage of assistance tailored to your needs, benefit from seamless passage through security checkpoints.

Whether departing, arriving or taking a connecting flight, choose the Shubhechha- Meet & Greet Products that suits you best!

• On Departure: A Shubhechha CSE (Customer Support Executive) or CSR (Customer Support Representative) will greet you at the curbside of HS International Airport or meeting points designated by you with your name appear in a placard. He will assist you at the baggage drop-off area, help you to secure the boarding card and complete check-in formalities and guide you to your boarding gate. You will be guided through the security checkpoints. He is there to accompany you through the airport up to immigration desk at your own pace, every step of the way.

• For connecting flights (between Int’l & Domestic Terminal): A Shubhechha CSE (Customer Support Executive) or CSR (Customer Support Representative) will greet you upon arrival at the terminal. If you have a limited amount of time between your flights, he will show you the fastest way through the airport.

• Upon Arrival: A Shubhechha CSE (Customer Support Executive) or CSR (Customer Support Representative) will greet you at the terminal after Immigration Counter with a placard showing your name and accompany you to the airport exit. You will be guided through the security checkpoints and baggage delivery area.

3.1          Types of Services

Shubhechha offers following different category of Services:

 

3.1.1              Silver Meet & Greet

Key Arrival Services:

• Monitor flight
• Meet & Greet after immigration
• Assist with Baggage reclaim
• An escort right to the meeting point up to the arrival hall

 

Key Departure Service:

• Meet & Greet at curbside or at designated point of arrival
• Monitor fight
• As escort right to the meeting point up to immigration gate

 

 

3.1.2              Platinum Meet & Greet

Key Arrival Services:

• Exclusive one-to-one Service
• Monitor flight
• Meet & Greet at the jet bridge (or at another designated point)
• Guest will be welcomed with a flower bouquet( Pre-booking prior to 24 hours of flight arrival) – Charges Applicable
• Assist with the Baggage reclaim
• Dedicated Porter Service via CSR (Customer Service Representative) - After Immigration  
• An escort right to the meeting point up to the arrival hall or pick-up point
• Coordinate with pre-arranged transportation (optional)
• Guide to your preferred mode of transportation

 

Key Departure Service:

• Exclusive one-to-one Service
• Meet & Greet at curbside or at designated point of arrival
• Monitor fight
• Expedited security screening at the departure level hall
• Complementary Shubhechha Lounge Service with light refreshment and Wi-Fi access 
• Assist with priority check-in Pre-Departure
• Dedicated Porter Service via Customer Service Representative
• Fast track through Check-in
• As escort right to the meeting point up to departure gate
• Coordinate special request

 

 

 

3.1.3              Additional Services

We provide following additional services:

·        Delegate or Group Check-in (Charges apply)

·        Baggage Lost & Found and delivery (Charges apply)

·        Services for Disable or Senior Citizen without wheelchair (Charges apply)

·        Services for Disable or Senior Citizen with wheelchair;

Ø  On Departure- Up to Immigration (Charges apply)

Ø  On Arrival- After Immigration (Charges apply)

 

 

4.0          COMMERCIAL PROPOSITION

4.1          Price Offer

Table ‑1. Summary of Services and Price Offer

SERVICES	PRICE (BDT)
Arrival	500 + 10% svc
Departure	500 + 10% svc
Arrival	2,000 + 10% svc
Departure	2,000 + 10% svc

* All prices are excluded VAT& TAX

Call for book your service;

24/7 Hotlines: 

+88-01988 22 44 33 (WhatsApp available)

+88-01988 22 44 55 (WhatsApp available)